Tango.info Amazon.ca Affiliate Program

2014-01-02

You are now connected to Anton from Amazon.ca

Me:I need a new password to log-in into my account tangoinfo06-20 at https://associates.amazon.ca/

Anton:Hello, my name is Anton. I will be happy to help you. A member of our Associate team will need to help you with this; however, they don't have chat support. I will send what we chatted about today to them and you can expect an e-mail response within the next 1-2 business days.

Me:That is bad. Amazon.ca website tricked me into the chat.

Anton:I'm really understand your concern, Tobias. I'm really sorry about this.

Me:I went to https://associates.amazon.ca/ - log in failed. Then I was redirected to https://www.amazon.ca/ap/widget , there I clicked "Forgotten your password?" ending at https://www.amazon.ca/ap/forgotpassword , this failed too. There it says "Customer Services" - albeit only for "Has your e-mail address changed?". So OK, it was my mistake. But then, Amazon.ca tricked me to go to https://www.amazon.ca/ap/forgotpassword - dead end. So it seems "Customer Services" is not meant for me. So I am stuck at https://www.amazon.ca/ap/forgotpassword Very bad user experience.

Anton:I'm really sorry, the chat service for the associate program alone s not available currently. However, I've passed your issue to them and they will get back to you via email.

Me:I hope you also pass the issue with failing https://www.amazon.ca/ap/forgotpassword to the webmasters.

Anton:I will be sure to pass your message on to the appropriate department in our company for consideration. Customer feedback like yours is very important in helping us continue to improve the selection and service we provide.

Me:Otherwise next time I forgot my password I will have the same nonsense again. Bye.